commercial (lifts)
Property and Facilities Management Companies
As an independent service provider, Academy is focused on delivering the highest levels of support to your client base.
We are experts in the support of all differing makes of elevators and passenger transport equipment.
Our presence and conduct within your clients premises is a reflection of your organisation - a responsibility we take seriously.
All our site support staff wear clean branded work ware and as a matter of course display our presence on site with appropriate notices.
Our 24 hour client support team are always on hand to respond to the demands placed on you.
Forward planning of site operations is also vital to ensuring your clients needs are met. This includes pre-planned maintenance attendances as well as call responses to site situations measured in hours and not days.
We are able to offer site surveys and recommendations to enable budgets to be set for modernisation of existing equipment in line with ongoing performance demands as well as changes in legislation.
Our management IT systems have been designed to provide quick and accurate reports to provide feedback of our services and response times and are always available to you.
We encourage a close co-operation with the end client and see this working relationship as the only way to ensure the needs of all parties are met
- Timed and measured call response times are built in to our service level agreement with you - measured in hours not days.
- Our call response support team are available when you contact us - we never close.
- At Academy we never undertake reactive works on a time and material basis.
- On rare occasions where in more in-depth works are required will will provide you with a fixed cost for your consideration and approval always
Service level agreements (planned maintenance)
- Our support contracts are never vague and detail how many visits we will make each year.
- We even tell you how long we will be on site.
- All site works are recorded in record packs held on site, these include site diary and risk and method statements of what we have done and plan to do
Upgrading existing equipment
- In response to changes in legislation or operational need there will be occasions where the upgrading or replacement of equipment is required.
- We will provide you with a full technical report offering advice and recommendations in line with the latest legislation and recommendations.
- The report will also provide fixed costs to enable budgets to be prepared going forward.
- At Academy we believe in the simple approach to on occasions complex issues.
- Our role is to simply take away all your lift problems, it is what we are good at.
